Are You Being Served?

I really like customer service. It gets me going in the morning. I’ll wake up, groggily, open the curtains and then it hits me: customer service exists in the world. Fuck yes! But sometimes customer service goes too far in the aim of pleasing the customer. I experienced such service yesterday.

I went to my beloved Asian tea outlet to get my friend and I some drinks before we went in to see a movie while he went to get tickets. I stood at the counter pondering the menu. There was only one girl on duty today. She said a cheery hello to me. I returned the greeting. I made my order and she went to make the drinks.

She finished making one drink and placed it on the counter, firmly announcing what it was and smiling at me. She went off and made the second, returning soon after with the familiar firm announcement and warm smile. But it was more than business. She said much more than the bare minimum. “And here’s your coconut milk tea with pearls. Enjoy.” I thanked her, collected my drink and began to walk off. “Enjoy your movie.” Who says that?

Actually, I change my original position. She made me feel special. Fuck I love customer service.